Aiphone NHX Series – Nurse Call System
Nurse call system family for routing patient calls to duty staff and maintaining coordinated communication.
Hospital and nurse call systems support routing patient or user calls to relevant staff and facilitate internal institutional communication. NOVEL evaluates Aiphone solutions based on room layout, call point locations, and staff response workflows.
Manufacturing communication systems since 1948, Aiphone was awarded the Deming Prize in 1981 and 2018. NOVEL's focus is on selecting the right system for reliable communication and long-term operation.
Products in This Category
Aiphone NIM Series – Call and Communication System
System family designed for call annunciation and communication requirements in institutional and care environments.
Considerations for Product Selection
The right system is selected by evaluating call flows, users, site conditions, and existing infrastructure together. The topics below provide a general guide for product selection and project planning.
Patient call and staff response process
Duty stations handling calls should be itemised alongside rooms, beds, and call points. Call types and the response workflow are defined. Staff operational workflow is just as critical as equipment placement; call visibility, answering, and dispatching to the relevant point are planned in conjunction.
Call buttons, indicator units, and audio communication
Bedside stations, wet areas, and staff duty points may require different components. Call annunciation and two-way voice communication are distinct functions. The required configuration is established by verifying manufacturer compatibility, user accessibility, and mounting requirements of the respective stations.
New facilities and retrofit of existing systems
Existing cabling and control units are inspected; compatibility of retained components is verified. Future room and ward reconfigurations are accounted for in new installations. An intercom or nurse call family having an identical physical appearance does not imply that it supports the same clinical workflow.
System continuity, maintenance, and acceptance planning
Power supply, outage contingencies, and fallback communication paths in case of failure must be planned. Call points and indicators are checked during commissioning and handover. Cleaning regimes, periodic functional testing, and staff training are incorporated into the operational plan; nurse call system responsibilities are clarified in alignment with institutional procedures.
Aiphone quality and long-term operational approach
Founded in 1948, Aiphone is a communication systems manufacturer awarded the Deming Prize in 1981 and 2018. The brand's quality approach addresses design, manufacturing, and product inspection collectively. For NOVEL, the priority is planning visitor and internal communication properly for clear, reliable, and long-term operation.
Frequently Asked Questions About Hospital and Nurse Call Intercom Systems
What does a nurse call system provide?
It supports routing patient or user calls to the appropriate staff station. Audio communication, visual indicators, and call categories vary depending on system scope. The system is a component of communication; staff response and care duties are separately defined by the institution.
Can any intercom system be used as a nurse call system?
General intercom communication and nurse call workflows can differ. Call annunciation, priority signalling, and appropriate components must be verified for the specific model. The presence of two-way voice communication alone does not indicate that the system meets all nurse call requirements.
Can push-buttons and pull-cords be used in the same location?
Components are selected based on user needs, installation location, and manufacturer compatibility. Access requirements differ at bedheads and in wet rooms. Each part must be properly matched to the system; appearing within the same product family does not imply universal application across all locations.
Are NHX and NIM the same system?
They are different system families; stations, functionality, and wiring topologies must be evaluated separately. The required call and communication scenario is matched to the manufacturer's configuration. Capacity or compliance specifications of one family must not be assumed for the other.
Are certificates of conformity identical across all models?
The scope of compliance documentation must be checked against the specific model and configuration. A standard cited for one series must not be assumed for all product families. Required compliance, bill of materials, and local operating requirements must be confirmed at the proposal stage.
What information is required for a hospital site survey?
Rooms, beds, and call points; staff duty stations; call priorities and types; existing cabling and power supply details must be prepared. Voice communication needs, visual indicators, contingency plans, and the institution's response procedures are shared. System selection is made by evaluating these requirements collectively.
How is the security of an IP intercom evaluated?
Aiphone publishes a product security policy. Access permissions, network topology, and supported firmware versions must be evaluated together in the project. Security features vary by model; no device should be assumed to be unconditionally "unhackable", and manufacturer updates and technical guidelines must be followed.
How is long-term system operation planned?
Aiphone outlines a quality and durability approach geared towards long-term operation. Actual service life depends on environment, installation quality, maintenance, and spares availability. The status of existing components and current support scope must be reviewed; an invariable 10, 20, or 30-year performance guarantee must not be assumed for all models.